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This privacy policy is designed to provide information on the types of personal data we may collect when you interact with our company or website. It explains how that data may be securely stored and processed.
If you would like any further details or clarification on our privacy policy, or anything concerning your personal data, please do not hesitate to contact us. You can find our full contact details at the bottom of this policy. We want you to be fully aware and informed of your rights, and how your data is used by our company.
We may choose to update our privacy policy from time to time. While we will notify you of any significant changes, you can always find the latest version on this page.
First Class Watches Limited and James Moore Jewellers Limited are UK registered companies. These related companies are subsidiaries of our parent holding company, First Class Retail Limited.
For simplicity, we will use the terms ‘us’ and ‘we’ and ‘our’ to refer to us as the relevant data controller. The relevant data controller will depend on whether you are interacting with us online or in-store.
When using the First Class Watches or James Moore Jewellers websites, First Class Watches Limited is the data controller. When making a purchase in-store at James Moore Jewellers, Kenilworth, the data controller is James Moore Jewellers Limited. On some occasions it may be necessary to share personal data between the two companies, such as if you call our web team and request a product is put aside for you to see and purchase in-store.
We operate these website domains:
We also make sales in store at our Kenilworth address and make sales through online marketplaces such as Amazon and eBay.
Data protection laws describe several different reasons that a company may collect and process personal data, these include:
For certain situations, we may use your clear consent process your personal data for a specific purpose. For example, when you tick a box to receive email updates from us or when you use our website to request a price-match offer. When collecting your personal data, we will show you which data is required in relation to a specific service.
In specific circumstances, the processing of your personal data is necessary to comply with a contract or agreement. For example, if you order an item for our website for delivery, we will collect your name and address and pass this to our delivery courier.
When the law requires us to, we made need to process and collect your personal data. For example, we may pass details of fraudulent purchases or other criminal activity to the relevant law enforcement authority.
For some situations, it is necessary to collect and process personal data to pursue our legitimate interests or those of a third party. These must be in a way which might be reasonably expected as part of running our business and cannot significantly affect your rights, freedom or interests.
For example:
We want to give you the best possible customer experience. In order for us to do this we must process personal data that you provide to us in many ways as detailed below. In some circumstances we may use your browsing data on our website and purchase history to determine what types of products that we believe will be most interesting to you. Data privacy laws allow us to do this as part of our legitimate interests in understanding our customers and to provide a consistently high level of service that is expected of retailers. If you wish to change how we use your data, there is more details concerning your rights in the sections below.
We know how important it is that your data is stored, accessed and transferred securely. We treat all your data with extreme care and take appropriate action to ensure it is protected.
When you browse our website, make an order online with us or over the telephone, we use encryption technology (also known as HTTPS, TLS or SSL) to ensure that nobody else can access this data while it is in transit. This also prevents unauthorised third parties from accessing your browsing history or tampering with the web pages we send back to your computer or device.
We monitor our internal systems and conduct penetration testing to ensure nobody can access data that you send to us. Access to your order history is protected by your order number, and we use personal data such as your name and email address to confirm your identity.
Sensitive information, such as payment card information, is securely send to the relevant payment processer and not stored. This prevents us or unauthorised third parties from retrieving the original details after they have been processed.
Purchases in-store are made in a secure manner using a safe payment terminal and till system in line with industry standards.
Whenever we collect or process your personal data, we’ll only keep it for as long as necessary in relation to the reason it was collected. After this time, your personal data will either be completely deleted or anonymised so that it cannot be related to you individually.
For example, when we look at the number of pages views and visitors to our website, this will be combined statistically in a way which does not tie this to you individually but allows us to make decisions and carry out business forecasting.
Examples of our data retention periods:
In certain situations, it is necessary for us to share your personal data with trusted third-parties. This is necessary for us to provide our goods and services. For example, delivery companies, payment processors, technicians and service centres for repairs and warranty claims, for fraud management and to manage enquiries or complaints.
Types of companies we work with:
In certain situations, we may share data with third parties for their own purposes however we will only do this in very specific circumstances.
To provide our services we currently work with the following companies who will process your personal data as part of our agreements with them:
In order to be able to offer you Klarna's payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy policy.
Sometimes it may be necessary to share your personal data with third parties and suppliers outside the European Economic Area (EEA) or European Union (EU).
For customers placing international orders, your data will be transferred to our systems in the UK. When these orders are placed through our website, they are collected by a third party fulfilment provider, Global-E as a co-controller.
We protect your data when it is sent or processed outside of the EU / EEA. For the international companies that we work with, we have procedures and agreements in place to ensure your data receives the same level of protection as if it was being processed inside the EU or EEA. For example many of these companies follow both the General Data Protection Regulation (GDPR) and EU-US Privacy Shield frameworks.
As an overview, you have the following rights with regards to your personal data:
Wherever you have given us consent, you have the right to withdraw and change your mind at any time
When we rely on our “legitimate interest” for processing of your data, you may ask that we stop for reasons connected to your individual situation. We must follow your wishes unless we believe we have a legitimate overruling reason to continue processing your data.
You have the right to stop the use of your data for marketing through all channels. We must comply with this request.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
There are several ways you can stop direct marketing communications from us:
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
We rely on the consent given to third-party vendors to conduct our personalised off-site advertising. You can withdraw consent for personalised off-site advertising by visiting the specific third party vendor and adjusting your consent settings. The “Network Advertising Initiative” and “Your Online Choices” websites allow you to easily control preferences from many vendors, including those we do not work with.
Cookies are tiny text files stored on your computer when you visit certain web pages, which we use to keep track of what you have in your basket, and to remember you when you return to our site.
Please note that cookies can't harm your computer, and they do not contain any sensitive information such as payment details, but we do use them to remember your device between visits and allow you to complete purchases on our website.
If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but you can disable these in your web browser setting for certain or all websites should you need to.
For iOS Safari you can do this in the “Settings app” on your home screen. Select “Safari” from the menu and under “Privacy and Security” tap on the “Block Cookies” section.
For Chrome Mobile and some Android devices, you can do this by opening your web browser and clicking on the menu (represented by three dots). Choose “Settings” and then choose “Site settings” you can then click “All Sites” to change settings for a specific site or “Cookies” to change settings for all sites.
For Chrome Desktop, you can change individual site settings by browsing to the website in question and clicking the area to the left of the “address bar”. This normally shows “Secure” or our company name while visiting our website. You can then click “Cookies” and block or allow individual cookies.
For other devices and browsers please consult the relevant help files.
Please note that if you choose to block certain cookies, you may find that certain functionality will not work on our website. To use these portions of our website you may need to re-enable the relevant cookies. You can always contact us by telephone or in-store to place an order, if you prefer.
We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you wish to opt-out of this personalised advertising, please see the section above this one.
Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn't tracked, for example by third party ad or social networks, or analytic companies. You can opt out of tracking and analytics on this website by changing your settings in the Managing Cookies section on this page.
At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we'll continue to review DNT and other new technologies, but won't respond to DNT requests.
There are several ways you can contact us for “Data Protection Requests”. To help us deal with these requests as quickly as possible, we ask that you state you are exercising your rights under Data Protection Regulation and to include any specific concerns you may have, if applicable.
Please note that while we will try to deal with your request as quickly as possible, it may take us some time to compile and send this information to you, depending on the nature of the request.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to https://www.ico.org.uk/concerns
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.
If you have any questions that haven’t been covered, please contact our team who will be pleased to help you:
Please see below a table of cookies used by our website
We are in the process of updating this list with the latest cookies and allowing full control over which cookies are set
You can opt-out of personalised advertising on Bing Ads, although we aim to supplement this functionality directly to our website in the near future. Please see the section above "How can you stop personalised off-site advertising?"
Cookie Name | Type | Purpose | Lifetime |
osCsid | Essential | Allows function of website basket, checkout and account features | 180 days |
NB_SRVID | Essential | Allows users to be balanced across multiple web servers while maintaining website function and performance | Browser session only |
GlobalE_CT_Data | Essential | This cookie is used for storing Global-e related preferences such as country and currency. Global-e manage the non UK checkouts on our website. | 2 years |
GlobalE_Data | Essential | This cookie is used for storing Global-e related preferences such as country and currency. Global-e manage the non UK checkouts on our website. | 3 days |
GlobalE_Full_Redirect | Essential | This cookie aids Global-e function. Global-e manage the non UK checkouts on our website. | Browser session only |
GlobalE_SupportThirdPartCookies | Essential | This cookie is used to check whether a user's browser supports and allows third party cookies. Global-e manage the non UK checkouts on our website. | Browser session only |
__cfduid | Essential | The _cfduid cookie helps Cloudflare detect malicious visitors to our Customers’ websites and minimizes blocking legitimate users. It may be placed on the devices of our customers' End Users to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It is necessary for supporting Cloudflare's security features - Understanding Cloudflare cookies | 30 days |
cjConsent | Essential | As part of our affiliate program, this cookie controls user preferences as determined by CJ Affiliate on an affiliate partner website. This cookie allows these choices to be honoured. | 365 days |
cje | Essential | For users who come from an affiliate partner website, this allows for any sales completed in that session to be correctly attributed to the partner, where a commission may be paid. | 395 days |
This allows us to check the performance of our Facebook advertising campaigns and to retarget users. You can opt-out of personalised advertising on Facebook, although we aim to supplement this functionality directly to our website in the near future. Please see the section above "How can you stop personalised off-site advertising?". | |||
Google Ads | This allows us to check the performance of our Google advertising campaigns and to retarget users. You can opt-out of personalised advertising on Google, although we aim to supplement this functionality directly to our website in the near future. Please see the section above "How can you stop personalised off-site advertising?". | ||
Bing Ads | This allows us to check the performance of our Bing advertising campaigns and to retarget users. You can opt-out of personalised advertising on Bing Ads, although we aim to supplement this functionality directly to our website in the near future. Please see the section above "How can you stop personalised off-site advertising?". | ||
Google Analytics | This allows us to check the performance of our website and the number of visitors, how long was spent on the website, and what pages were visited. We aim to add an opt-out for this to the website very shortly, any exisiting consents you have with Google will be honoured by the tracking code. |
This notice was last updated on 26/11/2020
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