Customer Reviews

Good service, lovely watch. Nice that they let you adjust the bracelet before it’s sent out.

1st class service and love the garmin fenix 8 pro fantastic watch thanks

Brilliant people to deal with and they did me a great deal and the Hamilton American Classic watch is lovely.

Excellent service, speedy delivery, watch supplied at a very competitive price.

Bought longines and seiko alpinist watches . Both were great value. Have used first class watches a few times and everything was simple and easy. Definitely recommend them.

Good customer service and very responsive as I had a few questions before I bought the watch.

Delivery was fast and the watch was as expected. So please with the experience.

Thank you for my order. Excellent ordering, payment and speedy safe delivery .
Watch, purchased for my granddaughter's birthday, it looks perfect. I am sure she will love it.
Many thanks.

This was my first experience with First Class Watches, and it will certainly be my last.
I placed my order in early May but was initially told it would not arrive until 13 June. I was advised to contact them if I needed it sooner, so I did, and was forwarded an email from their supplier stating it could be sent in the second half of May. After chasing again on 21 May, the watch was finally dispatched. Given the response was simply, "I will check with the warehouse team", I can't help feeling that, had I not chased, I might still be waiting.
When the watch arrived, the warranty card was incomplete and carried only a smudged dealer stamp. I returned it as requested but have yet to receive a replacement. Unfortunately, I no longer have the tracking details.
To make matters worse, the free gift included with the purchase was also delayed and only arrived after I chased it up. This pattern makes it hard not to believe that these issues were simply overlooked until I contacted them.
Overall, this was a very disappointing experience. I won't be purchasing from First Class Watches again and will consider the matter unresolved until I receive a valid warranty card

Very pleased with purchase with excellent customer service absolutely first class

I recently purchased a Hamilton Pioneer Pilots watch from FCW and it included a free gift. It was their automatic luxury watch winder. Since it was ‘free’ I wasn’t expecting much however it arrived recently and it’s a great accessory. It looks classy and it’s quiet so it doesn’t wake me through the night. It has four different winding modes which are all explained in the instruction manual. It was a an unexpected bonus and surprisingly good quality. Thank you all at FCW.